AktivFit BodyMuse™ Jacket - Your Style & Performance Ally

Delivery times:

Our delivery times vary depending on the destination and the products ordered. Generally, we strive to process and ship orders within 1 to 2 business days .

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  For domestic orders: allow 3 to 7 business days for standard delivery. If you choose express delivery, your order will usually arrive within 1 to 3 business days .
  
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  For international orders: delivery times may vary between 7 and 21 working days , depending on the destination and any customs processing delays.
  

Please note that these delivery times are estimates , and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific questions regarding the delivery of your order, please do not hesitate to contact our customer service .

Return policy :

We want you to be completely satisfied with your purchase from Velurella. If you are not satisfied with your order for any reason , we offer a simple and hassle-free return policy .

Conditions for returns:

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  Initiating a return:
  
  To start a return, please contact our customer service , who will guide you through the process.
  
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  Eligibility for return:
  
  Items must be unworn, unwashed and in their original packaging to be eligible for return.
  
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  Return shipping:
  
  You will be responsible for shipping the returned product, except in the case of a damaged or defective item.
  
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  Refund process:
  
  Once the item has been returned and inspected, we will process your refund . Please allow [number of days, e.g., 5 to 10 business days] for the amount to be credited to your original payment method.
  
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  Exchanges:
  
  If you wish to exchange an item , please contact our customer service. We will guide you through the process of quickly receiving your replacement item.
  
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  Damaged or defective items:
  
  If you receive a damaged or defective item, contact us immediately. We will arrange a replacement or a refund .
  

Contact us:

For any questions regarding our return policy, please do not hesitate to contact our customer service !